‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
FCA confirms the increase to our award limits
The Financial Conduct Authority has confirmed the increase to our award limits for the coming financial year.
Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. This limit is adjusted each year in line with inflation, as measured by the Consumer Prices Index (CPI).
The FCA has confirmed that, from 1 April 2026, our award limits will go up to:
- £455,000 for complaints about acts or omissions by firms on or after 1 April 2019 (an increase of £10,000 on the previous year)
- £205,000 for complaints about acts or omissions by firms before 1 April 2019 (a rise of £5,000 over the previous year)
Different limits apply depending on when the complaint was brought to us. You can read about current and previous limits on our understanding compensation page.
The FCA’s policy statement PS19/8 sets out the full background to increasing our award limits. You can see this change in the FCA Handbook.
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