Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week, which is taking place this month.

See our previous editions of Ombudsman News.

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Talk money week

Every year in November the Money and Pensions Advisory Service uses #TalkMoney week to encourage people to take the opportunity to have more open conversations about money and finances.

This year we’re joining the conversation by sharing our online resources that explain our role and our approach to complaints about financial products and services.

Sharing insight and engaging with businesses

We have years of experience dealing with financial disputes. On our website we regularly share detailed reports, blogs and data about the cases we handle to help prevent complaints from arising or to help resolve them at the earliest stage. Our insight takes a closer look into key trends in complaints, the impact we’ve had, and we share some key points for consumers and businesses on what to look out for and how we can help.


See our data and insight

Our annual report and accounts for 2020/21

We’ve published our annual report for the financial year 2020/2021, it’s available now on our website. The report covers the activity and performance of the Financial Ombudsman Service during the year and includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman.


Read the full report

Our feedback statement on consultation on outcome reporting

We have published our consultation feedback statement on temporary changes to reporting the outcomes of certain complaints. The statement provides a response on issues raised through the consultation and confirms detail of the initiative. 


Read our response

Latest news

We’ve published our complaints data from the second half of 2021

13 April 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

Data and Insight H2 data

Read more 

Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News 165

14 October 2021

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.

Distress and inconvenience Consultations and responses

Read more