Ombudsman News 166

Every year in November the Money and Pensions Advisory Service uses #TalkMoney week to encourage people to take the opportunity to have more open conversations about money and finances.

This year we’re joining the conversation by sharing our online resources that explain our role and our approach to complaints about financial products and services.

We have years of experience dealing with financial disputes. On our website we regularly share detailed reports, blogs and data about the cases we handle to help prevent complaints from arising or to help resolve them at the earliest stage. Our insight takes a closer look into key trends in complaints, the impact we’ve had, and we share some key points for consumers and businesses on what to look out for and how we can help.

We’ve published our annual report for the financial year 2020/2021, it’s available now on our website. The report covers the activity and performance of the Financial Ombudsman Service during the year and includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman.

We have published our consultation feedback statement on temporary changes to reporting the outcomes of certain complaints. The statement provides a response on issues raised through the consultation and confirms detail of the initiative.