Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper earlier this month about possible changes to our future funding model. We also highlight our latest annual complaints data for the last financial year.

See our previous editions of Ombudsman News.

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We announce the appointment of our new Chief Executive and Chief Ombudsman

Earlier this month, we announced that Abby Thomas has been appointed to the role of Chief Executive and Chief Ombudsman, following an extensive and competitive recruitment process. Nausicaa Delfas will continue as Interim Chief Executive and Chief Ombudsman until Abby joins in the Autumn.

 

Read our news update

Our proposals to change our future funding model – Discussion Paper

We published a Discussion Paper earlier this month about possible changes to our future funding model, as part of our commitment to change and improve the organisation.

We are seeking feedback from financial services organisations, trade bodies, consumer groups and other stakeholders. The Discussion Paper is open for responses until 5 August 2022. Read the full paper and find out how to send us your response, on our website.

 

Read the full paper

Our latest annual complaints data

Our annual complaints data is a review of our work over the last financial year. We’ve recently published our latest set of data that shows the volume of complaints we received and resolved, and the proportion of complaints we upheld. We also share sector-by-sector insight into trends in complaints.

 

Read the full data

Complaints about claims management companies (CMCs)

We've published our latest annual complaints data about claims management companies (CMCs). The data shows the volume of complaints we received and resolved about CMCs, and the proportion of complaints upheld in the customer's favour in the last financial year.

 

Read the full data

Latest news

Financial Ombudsman Service publishes annual complaints data 2021/22

28 June 2022

The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.

Annual data Data and Insight

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Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News 166

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

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