Ombudsman News 190
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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James Clements, Head of Operational Contact, discusses how we’re extending the trial of our ‘proactively settled’ complaints category following consultation earlier this year.
These complaints won’t contribute to a firm’s uphold rate in our complaints data. Our aim is to help enable quicker, earlier complaint resolution.
Did you know we can look at complaints that involve discrimination?
Take a look at our new blog from Ombudsman Leader, Lauren Long, who shares the type of discrimination complaints we see, how financial businesses should approach these complaints and how we can help.
Join us as an investigator and play a key role in the work of the Financial Ombudsman Service.
Our Investigators help resolve a wide range of complaints – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance pay out isn’t fair, or is worried about their mortgage.
Take a look at our website to find out more about how you could use your skills and experience to help make a positive difference and how to apply.
The financial services regulatory family has published its Wider Implications Framework annual report for 2022. The framework was re-launched in 2022, to help achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work. The annual report is available now on our website.
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
20 September 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re recruiting for.