Ombudsman News 181

James Clements, Head of Operational Contact, discusses how we’re extending the trial of our ‘proactively settled’ complaints category following consultation earlier this year. 

These complaints won’t contribute to a firm’s uphold rate in our complaints data. Our aim is to help enable quicker, earlier complaint resolution.

Did you know we can look at complaints that involve discrimination? 

Take a look at our new blog from Ombudsman Leader, Lauren Long, who shares the type of discrimination complaints we see, how financial businesses should approach these complaints and how we can help.

Join us as an investigator and play a key role in the work of the Financial Ombudsman Service.

Our Investigators help resolve a wide range of complaints  – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance pay out isn’t fair, or is worried about their mortgage.

Take a look at our website to find out more about how you could use your skills and experience to help make a positive difference and how to apply.

Find out more about the role and apply 

See all current vacancies 

The financial services regulatory family has published its Wider Implications Framework annual report for 2022. The framework was re-launched in 2022, to help achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work. The annual report is available now on our website.