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financial ombudsman consults on plans and budget for the year ahead

chatting about complaints in Cheltenham

13 December 2016

Today we're meeting businesses in Gloucestershire to talk about working together to sort out complaints.

fairness in Leeds

8 December 2016

We're at the Money Advice Liaison Group's meeting in Leeds today, chatting to members about how we can work together to resolve complaints.

opening up

6 December 2016

Our latest issue of ombudsman news is out today, featuring case studies on debt and mental health, and hearing from experts across the sector about how they're making a difference.

Christmas and New Year: our opening hours

5 December 2016

previous news

  • November

  • online shoppers

    19 November 2016

    as part of the ombudsman's regular slot on TalkRadio, David Cresswell chats with presenter Alexis Conran about consumer rights when shopping online.

    fair sharing

    16 November 2016

    We'll be sharing our knowledge at the East London Financial Capability Forum today, talking about financial hardship and how we can help.

    the key to mortgage complaints

    15 November 2016

    We're hosting a workshop with the Council of Mortgage Lenders sharing our insight and approach to help businesses resolve disputes quickly and fairly.

    Tyne to talk finance

    9 November 2016

    Our smaller business roadshow meets local businesses in Newcastle to talk about how we help resolve money matters.

    ombudsman news 137

    3 November 2016

    In our latest issue of ombudsman news, we take a look at the types of complaints that we received between July and September - along with highlighting important questions we get from financial businesses and giving an overview of crowdfunding cases.

    taking stock

    3 November 2016

    We're talking to smaller businesses in Stockport about how the ombudsman can help them resolve problems.

    bringing insight to the table

    3 November 2016

    In the second of our roundtable discussions - this time in Stockport - we'll be talking to financial advisers about working together on resolving complaints.

    money matters in Manchester

    2 November 2016

    We're speaking to Advice UK members in Manchester about problems involving credit, debt and finance difficulty.

    sharing knowledge on credit

    2 November 2016

    We're chatting to credit providers at the Consumer Credit Trade Association conference about the problems we see and how we can help.

  • October

  • knowledge is POhWER

    28 October 2016

    We're meeting advocates from the charity POhWER to chat about how we can help sort out money matters.

    community money advice matters

    21 October 2016

    Today we’re chatting with advisers at Community Money Advice’s conference about how we can help people with money worries.

    beware of scammers asking for your personal details by phone or in writing

    19 October 2016

    sharing insight in South Yorkshire

    19 October 2016

    We're talking to smaller businesses in Sheffield about the problems they see, and how we can work together to resolve them.

    in the West Country

    13 October 2016

    The ombudsman chats on BBC Somerset and answers listeners' queries about PPI, credit references and watching out for scams.

    catching up with consumer advisers

    13 October 2016

    We're at the Advice UK annual conference hearing about the challenges and successes in the advice sector, and to share where we can help.

    scams, swindles and rip-offs

    10 October 2016

    The ombudsman helps the BBC Rip off Britain team at the show's live "pop up" - focusing on scams and frauds and how to avoid them.

    doing the Lambeth talk

    6 October 2016

    Money Champions have invited us to Lambeth to discuss with their volunteers what we do and how we can help their clients sort out money problems.

    discussing debt sale

    4 October 2016

    Today we're at the CCRInteractive conference talking to businesses about how we can help resolve complaints linked to debt sale.

  • September

    putting things right

    29 September 2016

    In our latest issue of ombudsman news 136 - we discuss the range of ways we help put things right - including our focus on adding interest to the awards we make.

    lakes and fells

    28 September 2016

    The ombudsman's in the Lake District, chatting to BBC Radio Cumbria about avoiding scams and nipping problems in the bud.

    what's fair finance

    26 September 2016

    We're meeting members of the Finance & Leasing Association to talk about effective complaints handling.

    working together with alternative lenders

    22 September 2016

    We're at BCCA's annual conference - sharing what we've seen and hearing the issues that really matter to their members.

    advice for advisers

    19-20 September 2016

    We're chatting with over 800 advisers and volunteers at this year's Citizens Advice conference about the everyday problems that they solve - and how we can help their customers.

    back to businesses in Scotland

    15 September 2016

    We're spending time with IFAs, mortgage & insurance brokers and consumer credit businesses, explaining our approach and listening to concerns or suggestions they might want to share.

    talking round the table

    15 September 2016

    As part of our series of roundtable discussions, we're in Glasgow talking with local advisers about ways we can work together to prevent complaints.

    sharing knowledge in Solihull

    15 September 2016

    We're chatting about our work and how we can help local Citizens Advice staff and volunteers.

    ombudsman publishes latest complaints data on individual financial businesses

    6 September 2016

    talking complaints

    6 September 2016

    Chief Ombudsman, Caroline Wayman, chats on BBC breakfast and BBC Good Morning Scotland about complaint trends and the work of the financial ombudsman.

  • August

  • support for businesses

    30 August 2016

    as  part of our commitment to sharing our insight - to help resolve complaints  fairly and stop problems arising we’ve brought together our support for  businesses in one place

    fraudsters, scamsters & swindlers

    23 August 2016

    The ombudsman joins Danny Pike from BBC Radio Sussex & Surrey, to answer listeners' calls about the latest scams to guard against

    fighting fraud

    23 August 2016

    we publish ombudsman news 135 - including expert perspectives and case studies about scams and how to stop them

    on your behalf in Northern Ireland

    13 August 2016

    the ombudsman's the studio guest on BBC Radio Ulster's On Your Behalf - answering listeners' questions about travel insurance, payment services and taking an interest in money matters

    watch out for the fake ombudsman

    8 August 2016

    beware of scammers asking for your personal details by phone

  • July

    holiday plans

    27 July 2016

    the ombudsman chats on BBC Sussex & Surrey - and on the Pete Price show on Liverpool Radio City - about holiday pitfalls and how to avoid them

    don't fall victim to scams and rip-offs

    26 July 2016

    from fraudulent phone calls to sharing information online - here's how to protect yourself from scam communications

    ombudsman on toast

    26 July 2016

    chief ombudsman, Caroline Wayman, chats on BBC breakfast about how the ombudsman can help with problems when you're away from home

    away from home

    26 July 2016

    we publish ombudsman news 134, looking at the problems relating to being away from home and our first quarter statistics

    sharing knowledge with Start-Ups

    21 July 2016

    we're sharing our experience at sorting out lending problems with Start-Up Loans delivery partners at their London forum

    MPs Westminster drop-in

    20 July 2016

    chief ombudsman, Caroline Wayman, chatted to MPs at our recent drop-in session

    hopping across Kent

    20 July 2016

    we're chatting to local businesses in Canterbury sharing our experience of effective problem solving

    fairness in Herts

    19 July 2016

    we're speaking with Hertfordshire's front line advisers about the problems they're seeing and how we can help

    effective complaints handling in Canterbury

    14 July 2016

    there are still a few places available for our smaller businesses next week - sign up here to learn more about getting problems sorted sooner

    support for businesses

    14 July 2016

    as part of our commitment to sharing our insight - to help resolve complaints fairly and stop problems arising - we’ve brought together our support for businesses in one place

    50+ show at London Olympia

    14 July 2016

    if you're going to this year's show visit our stand in the ''wealth zone'' and see how we can help with financial problems

    watch out for the fake ombudsman

    12 July 2016

    beware of scammers asking for your personal details by phone

    going to town in Chelmsford

    11 July 2016

    we're in Chelmsford this week meeting smaller businesses and talking to consumer advisers about our approach and how we can help

    technical data on redress for mis-sold pensions

    8 July 2016

    our technical note has been updated with new assumptions (as from July 2016) for calculating redress for mis-sold pensions

    what's fair for businesses

    5 July 2016

    we're in Norwich at one of our regular workshops for local businesses discussing how the ombudsman can help resolve complaints

    everyday problems in Surrey & Sussex

    4 July 2016

    We're on BBC Radio Surrey and Sussex this morning chatting about the everyday problems we can help with and answering listener's questions. Listen to us live at 10am here.

  • June

  • everyday problems

    28 June 2016

    we publish ombudsman news 133, looking at the everyday problems we can help to sort out - as well as the ombudsman's perspective on pension freedoms

    setting the standard

    21 June 2016

    we'll be at the annual Chartered Trading Standards Institute conference talking about how we can help consumers

    managing debt fairly

    10 June 2016

    we've been to the Debt Managers Standards Association's annual conference to talk about the problems we see involving debt management

    going the extra mile in Edinburgh

    9 June 2016

    we're in the Scottish capital to let local businesses know how we can help them get problems sorted

    let's go to Glasgow

    8 June 2016

    we're letting Glasgow's consumer advisers know about the work we've done and the trends we've seen - and asking what more we can do to help

    scams and jargon on the south coast

    7 June 2016

    the ombudsman takes part in a phone-in about spotting scams - and standing up to financial jargon - on Danny Pike’s BBC Sussex & Surrey morning show

    credit and complaints

    6 June 2016

    we're speaking with members of the Finance and Leasing Association to share how effective communication can get problems sorted sooner

    money matters north of the border

    2 June 2016

    we're at Money Advice Scotland's annual conference in Crieff - talking to staff and volunteers about debt and money problems

  • May

  • challenges and changing times

    26 May 2016

    we publish our annual review for the 2015/2016 financial year - giving an overview of the complaints we saw and how we handled them - with full coverage on twitter

    East London money tips

    25 May 2016

    we're talking with MoneyWorks, sharing information about what we can do to help the people of Newham with their money matters

    money matters in Manchester

    23 May 2016

    we’re at the Institute of Money Advisers' annual conference talking to staff and volunteers about debt and money problems - and how we can work together to help 

    investment matters

    19 May 2016

    we're joining the Lancashire members of the Chartered Institute of Securities and Investments - giving them the chance to meet the ombudsman

    championing fairness

    18 May 2016

    we're at the home of the Premier League champions, Leicester, to find out what fairness means to local businesses

    insurance in the Potteries

    17 May 2016

    we're chatting to members of the Insurance Institute of Stoke-On-Trent about problems involving motor insurance

    talking credit

    11 May 2016

    we’re meeting members of the Consumer Credit Association in Watford to talk about how we can help

    agricultural matters

    10 May 2016

    this week we're at the Balmoral Show - Northern Ireland's largest agricultural event - if you're there for the day, visit our stand and hear how we can help with finance and insurance problems in rural communities

    meeting more of the Midlands

    5 May 2016

    our next stop in the Midlands takes us to Wolverhampton, where we'll be meeting local smaller businesses

    Midlands money matters

    4 May 2016

    it's the chance for Coventry's consumer advisers to meet the ombudsman - we'll be discussing problems involving mortgages and scams

    ensuring fairness

    4 May 2016

    we're meeting with The Insurance Institute of Coventry to let their members know how we can help sort out problems

  • April

  • buyer beware

    30 April 2016

    the ombudsman joins studio guests on BBC Northern Ireland's On Your Behalf, to help highlight the scams and sharp practices that consumers need to look out for 

    fraudsters on the phone

    29 April 2016

    chief ombudsman, Caroline Wayman, talks to BBC's Victoria Derbyshire about phone-based scams and frauds

    fairness at Naidex

    28 April 2016

    it's our final day in Birmingham at Naidex - and we're looking forward to more conversations about fairness

    the ombudsman at Naidex

    26 April 2016

    you'll find us at Naidex this week - the independent living exhibition - we'll be on hand talking all things money and the different ways we can help

    safe and savvy online

    25 April 2016

    the ombudsman chats on BBC Radio Gloucester about the social media pitfalls that can lead to insurance troubles and scams

    sorting out money matters in Manchester

    18 April 2016

    we're working with BBC One's Rip-off Britain at their latest pop-up shop in Manchester, helping people sort out financial problems before they become complicated disputes

    electronic money matters

    13 April 2016

    we're meeting members of the Electronic Money Association to discuss problems involving e-money

    gathering in the Highlands

    7 April 2016

    we're meeting community advisers from the north of Scotland at the annual Highland Gathering

    working together in Scotland

    6 April 2016

    we're in Stornoway sharing information with the Citizens Advice Consumer Service on how we can help people who need us

    sharing knowledge in Solihull

    4 April 2016

    we're at the Safeguarding Adults board's conference on Financial Abuse, talking with local advisers about being on the lookout for scams

  • March

  • staying alert to scams

    29 March 2016

    we're joining local organisations in Islington, talking to people about the risks of scams

    closed for Easter weekend

    24 March 2016

    we're closed Friday to Monday for the Easter bank holiday weekend - we'll be back to help from 8am Tuesday

    staying relevant

    22 March 2016

    we publish ombudsman news 132, looking at problems we see about debt management - as well as case studies on car and motor problems

    lending a hand in East London

    22 March 2016

    we’re meeting consumer advisers in Stratford to share knowledge, talk about financial hardship and how we can help

    our annual plans and budget

    21 March 2016

    ... are now finalised and approved for 2016/2017

    north of the border

    17 March 2016

    we're running a workshop for MP caseworkers in Glasgow - hearing about local problems and how we can help their constituents

    knowing your rights

    15 March 2016

    for World Consumer Rights Day we're tweeting about all the surprising matters we can help with - and how we're free, fair and for everyone

    vulnerability matters

    10 March 2016

    we're speaking at the Chartered Insurance Institute about problems we see involving customer service and vulnerability

    watch out for fake ombudsmen

    8 March 2016

    working together in the South West

    8 March 2016

    we're spending a few days getting to know charities across Devon and Somerset as part of our work with consumer advisers

    sharing knowledge

    3 March 2016

    we're chatting to local business in Peterborough - sharing our experience of effective problem-solving

    happy relationships

    1 March 2016

    our latest video on relationships, joint accounts and what you should think about before sharing your finances is out now on our YouTube channel


  • February

    what feels fair?

    26 February 2016

    we're meeting members of the Finance and Leasing Association to discuss handling complaints effectively

    dropping in to Devon

    23 February 2016

    we're getting to know local businesses in Exeter and Plymouth this week - we'll be sharing and collaborating to help customer relationships flourish

    ombudsman publishes latest complaints data on individual financial businesses

    23 February 2016

    gathering in Glasgow

    17 February 2016

    we're at the Scottish Council for Voluntary Organisations' annual "Gathering" - talking to community advice workers and helping consumers sort their money matters

    it's good to share

    16 February 2016

    the ombudsman chats to Share Radio about the financial news of the day - and how to get in touch if people need help

    vulnerability matters

    10 February 2016

    we're speaking at a National Homelessness Advice Service workshop - talking about how we can help vulnerable consumers

    moving with the times

    10 February 2016

    we're meeting local businesses in Cardiff, and at the Liverpool Insurance Institute - discussing how we're keeping things moving

    West Country advice

    3 February 2016

    we're in Swindon talking with local consumer advisers about how we can help get things sorted

    first-year finance

    3 February 2016

    we'll be talking to students at Manchester University about how to stay smart with their money

    coming to Cymru

    2 February 2016

    we're chatting to Cardiff's consumer advisers about problems involving mortgages, scams and consumer credit

  • January

    the best laid plans

    26 January 2016

    our latest issue of ombudsman news features case studies on pets and animals, problems involving relationship breakdowns, and our complaint statistics for the third quarter of 2015/2016

    heading to the East End

    26 January 2016

    we’re in Stratford speaking to smaller businesses to help them resolve complaints quickly and efficiently

    insurance matters

    20 January 2016

    we're meeting with the Insurance Institute of Nottingham - giving them an overview of the cases we see from their industry

    on credit

    15 January 2016

    we're at the National Fleet Services conference in Leamington Spa, talking with credit providers about consumer credit issues

    coming together in Northern Ireland

    15 January 2016

    Northern Ireland Council for Voluntary Action are bringing together local charities and the public in Belfast - and we'll be there to talk all things money related

    a cold front

    13 January 2016

    avoid getting caught out in the cold by checking out our special feature on bad weather

    is pay day far away?

    11 January 2016

    January can be a long month - so if you're experiencing financial difficulties - there are organisations that can help you, so get in touch

    getting things sorted

    8 January 2016

    if something with your bank, insurer or lender has gone wrong - our handy video will show you how easy it can be to sort things out

    sharing is caring

    7 January 2016

    the ombudsman talks to Share Radio about this morning's papers - and the money matters that people contact us about

    has that dream sale bargain become a financial nightmare?

    6 January 2016

    from wonky worktops to a suit that's not fit for purpose - see how we've helped people sort out their credit card claims

    "appy" new year

    4 January 2016

    for ombudsman case studies, news and information on our approach, download our free app on iTunes, Google Play or Amazon

    shape up your finances

    4 January 2016

    whatever your new year's fitness resolution, our top Twitter tips could help you shape up your finances and be more money savvy


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ombudsman news

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