Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.
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Latest news
Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
High demand for Financial Ombudsman Service continues while business fees remain at lower levels
11 December 2024
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.