Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
See our previous editions of Ombudsman News.
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Our interim chief executive & chief ombudsman
Nausicaa Delfas will be joining us as our interim chief executive & chief ombudsman, succeeding Caroline Wayman. Nausicaa joins from the Financial Conduct Authority, where she is currently the executive director of international and interim chief operating officer. Nausicaa will be joining the service in mid-May.
New non-executive directors join our board
Recently we've welcomed two new members to our board of non-executive directors: Ruth Leak and Jacob Abboud.
Complaints involving economic and domestic abuse
People contact us when economic or domestic abuse has impacted them and their financial situation, and they think a financial business could have done more to help or step in. Or sometimes because they feel the financial business did something wrong and they've lost out as a result.
Information for consumers
We've added some content about the types of complaints we see and can help with, so people who might need our help know what to expect.
Information for businesses
We've also shared some information about how we handle complaints, so businesses know more about our approach.
In case you missed it: our plans and budget
We've recently published our 2021/22 plans and budget, together with information about how we'll measure our progress against our strategic priorities.
Latest news
Ombudsman News 190
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.