Welcome to the latest edition of Ombudsman News. In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

We’ve published our latest quarterly complaints data

Our latest quarterly data, about complaints received and resolved between July and September 2023, has been published this week and is available now on our website.

Our data provides information about the most complained-about products and services, and highlights trends for the quarter.

It includes the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

 

Read the full data

Respond to our Plans and Budget Consultation 2024/25

Our plans and budget consultation for 2024/25 is an opportunity for our stakeholders to share insight about complaint numbers and feedback on our plans for the year ahead.

We want to hear about expectations for complaint numbers and themes, and to get feedback on our costs and funding proposals and proposed changes to our case fees and levy.

Additionally, HM Government has granted us the power to charge a fee to a range of professional representatives. So we’re consulting on whether to use the power and, if so, how a charging regime might work in practice.

Read more about this in our consultation, which is open now and available on our website.

 

Read our consultation

Opening hours over the festive period

Our opening hours will be changing over the festive period. Take a look at our website to find full details of our opening hours between 22 December and 2 January 2024.

Our consumer helpline opening hours

Business Support Hub opening hours

Latest news

Ombudsman News 188

24 January 2024

Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.

Car finance Strategic plans and budget

Read more 

Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

Read more 

Ombudsman News 186

6 December 2023

Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.

Economic abuse Annual report Strategic plans and budget

Read more