Welcome to the latest edition of Ombudsman News. In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

See our previous editions of Ombudsman News.

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We’ve published our latest quarterly complaints data

Our latest quarterly data, about complaints received and resolved between July and September 2023, has been published this week and is available now on our website.

Our data provides information about the most complained-about products and services, and highlights trends for the quarter.

It includes the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.


Read the full data

Respond to our Plans and Budget Consultation 2024/25

Our plans and budget consultation for 2024/25 is an opportunity for our stakeholders to share insight about complaint numbers and feedback on our plans for the year ahead.

We want to hear about expectations for complaint numbers and themes, and to get feedback on our costs and funding proposals and proposed changes to our case fees and levy.

Additionally, HM Government has granted us the power to charge a fee to a range of professional representatives. So we’re consulting on whether to use the power and, if so, how a charging regime might work in practice.

Read more about this in our consultation, which is open now and available on our website.


Read our consultation

Opening hours over the festive period

Our opening hours will be changing over the festive period. Take a look at our website to find full details of our opening hours between 22 December and 2 January 2024.

Our consumer helpline opening hours

Business Support Hub opening hours

Latest news

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Read more 

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Read more 

Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

Read more