See our media centre for press office contact details.

Filter by

Ombudsman News 187

14 December 2023

In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

Q2 data Data and Insight Strategic plans and budget

Read more

Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

Read more

Ombudsman News 175

2 November 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.

Fraud and scams Blog Insurance Travel Insurance Q2 data

Read more

Financial Ombudsman Service publishes its latest quarterly complaints data

2 November 2022

The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).

Complaints data Q2 data Data and Insight Press release

Read more

Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 data SME Consumer Credit Annual review

Read more

Ombudsman News issue 150

13 March 2020

Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.

Q3 data Q2 data Insurance Misrepresentation Diversity, inclusion and wellbeing reports

Read more

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.