Ombudsman News issue 153

Welcome to our latest Ombudsman News. Here you can read our Covid-19 insight and our latest Q1 2020/21 complaints data.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs

Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

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Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

Ombudsman News 194

5 September 2024

Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.

Q1 data Fraud and scams Buildings insurance

Fraud and scam complaints hit highest ever level

4 September 2024

Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.

Press release Fraud and scams Q1 data

New data reveals 70% jump in financial complaints

29 August 2024

Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.

Q1 data Data and Insight Press release Credit Cards

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