Today we’ve published data showing the number of complaints we received about individual businesses between 1 January and 30 June 2022.

We received a total of almost 73,000 complaints in this period. We upheld 37% of complaints we received.

For the full data set and analysis, see our half-yearly complaints data.

We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).

Latest news

Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

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Financial Ombudsman Service receives 40% more cases when compared to the same time last year

4 March 2025

The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.

Press release Complaints data Data and Insight Q3 complaints data

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Complaints jump by 40% year on year

24 October 2024

The number of financial complaints we received in the first half of 2024 rose by over 40%.

H1 data Press release Data and Insight

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