Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
We’ve published our complaints data from the first half of 2022
Today we’ve published data showing the number of complaints we received about individual businesses between 1 January and 30 June 2022.
We received a total of almost 73,000 complaints in this period. We upheld 37% of complaints we received.
For the full data set and analysis, see our half-yearly complaints data.
We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.