Our publications for consumers, businesses and other stakeholders.

  • Board meeting minutes

    Minutes from our Board meetings. Our Board meet regularly to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.

    Board meeting minutes

  • Our consumer leaflet

    Our leaflet for consumers offers general guidance on how we help smaller financial businesses and their customers resolve complaints.

    Our consumer leaflet

  • Consultations

    Consultation papers and feedback statements about our work - alongside joint consultations and our responses to other organisations' consultations.