Our publications for consumers, businesses and other stakeholders.

  • Annual review

    An overview of the kinds of complaints we’ve seen in the last financial year, how we’ve helped and what we’ve learned - alongside our directors' reports and audited financial statements.

    Annual reviews

  • Strategic plans and budget

    Our strategic plans includes complaint trends, what we expect to see in the year ahead, and our aims for developing and resourcing our service.

    Strategic plans and budget

  • Diversity, inclusion and wellbeing report

    Treating everyone we deal with fairly and equally is central to the work we do. Read our report to find out what we've achieved and what we're working on.

    Diversity, inclusion and wellbeing report

  • Board meeting minutes

    Minutes from our Board meetings. Our Board meet regularly to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.

    Board meeting minutes

  • Our consumer leaflet

    Our leaflet for consumers offers general guidance on how we help smaller financial businesses and their customers resolve complaints.

    Our consumer leaflet

  • Consultations

    Consultation papers and feedback statements about our work - alongside joint consultations and our responses to other organisations' consultations.