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2022 10 10 Consumer Credit Trade Body Forum minutes (pdf)
Published 17/11/2022 Last updated 02/12/2022
2023 03 17 Financial Ombudsman Service Response to HM Treasury consultation on reforming the Consumer Credit Act 1974 CCA (pdf)
Published 21/03/2023 Last updated 06/07/2023
2023 07 Our expectations of businesses Letter from James Dipple Johnstone 31 July 2023 (pdf)
Published 17/10/2023 Last updated 17/10/2023
2023 07 Our expectations of professional representatives Letter from James Dipple Johnstone (pdf)
Published 17/10/2023 Last updated 17/10/2023
ADR activity report 2019 20 (pdf)
Published 04/08/2021 Last updated 05/08/2021
AIG advice to invest final decision June 2012 Mr Mrs V (pdf)
Published 08/06/2019 Last updated 22/06/2019
Articles of association (pdf)
Published 29/05/2019 Last updated 22/06/2019
audit risk compliance committee terms of reference (pdf)
Published 29/05/2019 Last updated 02/12/2022
Board minutes 17 July 2023 (pdf)
Published 02/10/2023 Last updated 02/10/2023
Board minutes 20 February 2023 (pdf)
Published 28/03/2023 Last updated 28/03/2023