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Distribution of profits guidance for consumers
Some building societies distribute profits to account holders. This page will tell you whether you can complain about such a scheme.
Right of 'set off' guidance for consumers
Find out if we can look into your complaint if your bank has ‘set off’ some money against a debt.
Recurring payments guidance for consumers
On this page you'll discover whether you can bring a complaint to our service about recurring payments, and what will happen if you do.
Mortgages
If you have a complaint about your mortgage, we can help. Find out more about the types of complaints we look at, and what we can do to help put things right.
Fraud and scams
Making a complaint about fraud and scams.
Current account switching guidance for consumers
See our guidance on complaints about switching your current account on our bank accounts page
Passbooks and dormant account guidance for consumers
On this page you'll discover whether you can bring a complaint about a rediscovered passbook or dormant account and what will happen if you do.
Savings and interest rate changes guidance for consumers
On this page you'll discover whether you can bring a complaint about Savings and interest rate changes to our service and what will happen if you do.
Standing orders guidance for consumers
On this page you'll discover whether you can bring a complaint about standing orders to our service and what will happen if you do.
Direct debits guidance for consumers
On this page you'll discover whether you can bring a complaint to our service about direct debits, and what will happen if you do.
