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Complaints involving vulnerability
For consumers / Complaints we can help with / Other complaints
through a major life event – like bereavement, job loss, or a divorce or relationship breakdown are less
Published 28/04/2025 Last updated 07/05/2025
Compensation for investment complaints
For businesses / Resolving a complaint / Understanding compensation
the investment loss, we're likely to tell you to pay interest on the investment loss up to the date you... the form of interest payable from the date of the loss up until the date the money is paid to the customer... through charges, compensation for the investment
Published 12/11/2019 Last updated 27/09/2022
Data about financial products
Data and insight
January 2024 Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 32 ... January 2024 Insurance Legal Expenses and Monetary Loss Insurance Card Protection Insurance <10 ... January 2024 Insurance Legal Expenses and Monetary
Published 28/08/2024 Last updated 02/07/2025
Supporting customers in vulnerable situations
For businesses / Complaints we deal with / Other complaints
day-to-day tasks life events like bereavement, job loss, or a divorce or relationship breakdown being... product or account pay compensation for financial loss make changes to a credit file, or do things
Published 28/04/2025 Last updated 28/04/2025
Pensions transfers
For consumers / Complaints we can help with / Pensions and annuities
check your attitude to risk or your capacity for loss, that is, whether you could afford or wanted to
Published 24/10/2019 Last updated 14/10/2024
Home emergency insurance
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
schedule expert evidence such as engineers/plumbers/loss adjuster’s report to show a breakdown of the repairs... schedule expert evidence such as engineers/plumbers/loss adjuster’s report to show a breakdown of the repairs... discounted their rent, they may have suffered
Published 03/07/2023 Last updated 03/07/2023
Annual complaints data and insight 2023/24
Data and insight / Our insight
Insurance Legal Expenses and Monetary Loss Insurance All products 1,839 1,485 509 ... 27% Insurance Legal Expenses and Monetary Loss Insurance Tax Liability Insurance <10 <10... <30 Insurance Legal Expenses and Monetary
Published 26/02/2025 Last updated 15/05/2025
Quarterly complaints data: Q4 2024/25
Data and insight / Our insight
<30 Insurance Legal Expenses and Monetary Loss Insurance Being categorised <10 ... Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 107 ... 34% Insurance Legal Expenses and Monetary
Published 02/07/2025 Last updated 02/07/2025
Quarterly complaints data: Q4 2023/24
Data and insight / Our insight
<30 Insurance Legal Expenses and Monetary Loss Insurance Being categorised 12 <10 -... Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 102... 42% Insurance Legal Expenses and Monetary
Published 27/11/2024 Last updated 27/11/2024
Quarterly complaints data: Q2 2024/25
Data and insight / Our insight
Legal Expenses and Monetary Loss Insurance Legal Expenses and Monetary Loss Insurance <10 ... <30 Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 90 ... 35% Insurance Legal Expenses and Monetary
Published 27/11/2024 Last updated 18/03/2025
