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Complaints involving vulnerability
For consumers / Complaints we can help with / Other complaints
through a major life event – like bereavement, job loss, or a divorce or relationship breakdown are less
Published 28/04/2025 Last updated 10/02/2026
Compensation for investment complaints
For businesses / Resolving a complaint / Understanding compensation
the investment loss, we're likely to tell you to pay interest on the investment loss up to the date you... in the form of interest payable from the date the loss crystallised up until the date the award is paid... interest should be calculated from the date the
Published 12/11/2019 Last updated 28/01/2026
Supporting customers in vulnerable situations
For businesses / Complaints we deal with / Other complaints
day-to-day tasks life events like bereavement, job loss, or a divorce or relationship breakdown being... product or account pay compensation for financial loss make changes to a credit file, or do things
Published 28/04/2025 Last updated 28/04/2025
Quarterly complaints data: Q3 2025/26
Data and insight / Our insight
<30 Insurance Legal Expenses and Monetary Loss Insurance Being categorised <10 ... Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 118 ... 27% Insurance Legal Expenses and Monetary
Published 05/02/2026 Last updated 05/02/2026
Passbooks and dormant accounts
For businesses / Complaints we deal with / Banking and payments
Do you deal with customer complaints about passbooks and dormant accounts?
Published 10/12/2025 Last updated 10/12/2025
Pensions transfers
For consumers / Complaints we can help with / Pensions and annuities
check your attitude to risk or your capacity for loss, that is, whether you could afford or wanted to
Published 24/10/2019 Last updated 20/01/2026
Home emergency insurance
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
schedule expert evidence such as engineers/plumbers/loss adjuster’s report to show a breakdown of the repairs... schedule expert evidence such as engineers/plumbers/loss adjuster’s report to show a breakdown of the repairs... discounted their rent, they may have suffered
Published 03/07/2023 Last updated 03/07/2023
Quarterly complaints data: Q4 2024/25
Data and insight / Our insight
<30 Insurance Legal Expenses and Monetary Loss Insurance Being categorised <10 ... Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 107 ... 34% Insurance Legal Expenses and Monetary
Published 02/07/2025 Last updated 29/10/2025
Quarterly complaints data: Q4 2023/24
Data and insight / Our insight
<30 Insurance Legal Expenses and Monetary Loss Insurance Being categorised 12 <10 -... Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 102... 42% Insurance Legal Expenses and Monetary
Published 27/11/2024 Last updated 02/09/2025
Quarterly complaints data: Q2 2024/25
Data and insight / Our insight
Legal Expenses and Monetary Loss Insurance Legal Expenses and Monetary Loss Insurance <10 ... <30 Insurance Legal Expenses and Monetary Loss Insurance Business Protection Insurance 90 ... 35% Insurance Legal Expenses and Monetary
Published 27/11/2024 Last updated 29/10/2025