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Banking and payments 

For consumers / Complaints we can help with

If you have a problem with your bank account, payment service or a transaction, we may be able to help.

Published 11/02/2019    Last updated 12/12/2025

Direct debits and standing orders 

For businesses / Complaints we deal with / Banking and payments

See our approach to complaints about direct debits and standing orders?

Published 22/05/2019    Last updated 12/12/2025

Legal expenses insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses about how we resolve complaints about legal expenses insurance.

Published 06/03/2019    Last updated 15/12/2025

Our Board of Directors 

Who we are / Meet our staff

Find out what the Board does and who’s on it.

Published 13/02/2019    Last updated 15/12/2025

Financial Ombudsman Service shares a festive finance warning 

News

With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.

Published 18/12/2025    Last updated 18/12/2025

Accessibility services 

Read more about the accessibility services we provide.

Published 16/08/2024    Last updated 23/12/2025

Board minutes - April 2025 (pdf) 

Published 30/04/2025    Last updated 03/06/2025

Board minutes - February 2025 (pdf) 

Minutes from our board meeting in February 2025.

Published 26/03/2025    Last updated 26/03/2025

Plans and Budget for 2024/25 (pdf) 

Published 10/12/2024    Last updated 11/12/2024

‘Call for Input’ about modernising the redress system, jointly launched with the Financial Conduct Authority (FCA) 

Published 20/11/2024    Last updated 07/02/2025