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Improving complaints handling (CP14/30) (pdf) 

Published 01/12/2014    Last updated 06/07/2023

Insurance Bill - evidence to Special Public Bill Committee (pdf) 

Published 27/11/2014    Last updated 06/07/2023

Ombudsman News issue 122 (pdf) 

We share a selection of case studies on winter complaints, including boiler breakdown, car insurance, emergency cover and faulty goods. We also respond to feedback and questions we’ve received from complaints handlers.

Published 01/11/2014    Last updated 14/04/2021

Ombudsman News issue 120 (pdf) 

We look at alcohol exclusions in travel insurance and share case studies involving motor insurance and theft claims.

Published 01/09/2014    Last updated 14/04/2021

Ombudsman News issue 118 (pdf) 

We look at complaints involving Mortgage PPI and case studies about right of “set off” and alternative redress. We share a snapshot of our complaint figures for the first quarter of the financial year.

Published 01/07/2014    Last updated 14/04/2021

Board minutes - June 2014 (pdf) 

Published 23/06/2014    Last updated 24/09/2019

Alternative dispute resolution for consumers: implementing the alternative dispute resolution directive and online dispute resolution regulation (pdf) 

Published 03/06/2014    Last updated 06/07/2023

Feedback - amendments to our voluntary jurisdiction (pdf) 

Published 01/06/2014    Last updated 06/07/2023

Annual review 2013/2014 (pdf) 

Published 31/03/2014    Last updated 24/09/2019

Directors' report and accounts 2013/2014 (pdf) 

Published 30/03/2014    Last updated 24/09/2019