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We’ve helped millions of people with concerns about PPI. You can find out here how we look into and decide if PPI was mis-sold.

our approach to complaints about mis-sold PPI

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case studies and ombudsman decisions

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what we’ve said about PPI

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PPI complaints deadline: you'll need to complain to the business you think is responsible before 29 August 2019

You can find out more about the PPI deadline on the FCA website.

how do I complain about PPI?

If you think you’ve been mis-sold PPI, it’s easy and free to complain. Find out how to do it yourself without a claims management company.

can I complain about commission - because of the Plevin judgment?

Find out if you’re affected -and how to complain about commission on PPI.

I’ve already complained to you - what’s happening?

Find out the latest on PPI at the ombudsman and sign up for updates.

what is PPI – and did I have it?

Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.

I’m looking for your PPI forms

Get the forms you need to complain about PPI - or find forms for businesses whose customers have complained.