Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman news issue 80

We look at insurance disputes involving claims for unemployment or sickness benefit and complaints involving bonds.

Bonds Income Protection Critical Illness

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Ombudsman news issue 79

We look at complaints involving car finance and motor insurance complaints about the quality of repairs and the non-disclosure of vehicle modifications.

Consumer Credit Motor Insurance Non-Disclosure Repairs

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Ombudsman news issue 78

We look at claiming back payments made with plastic cards and recent investment complaints involving stockbroking, foreign currency exchange and spread betting.

Debit Card Stock Broking Foreign Currency Spread Betting

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Ombudsman news issue 77

We look at financial complaints involving the use of the internet and recent case studies involving private medical insurance.

Banking Private Medical Insurance

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Ombudsman news issue 76

We look at complaints about travel insurance and share a selection of recent case studies involving the transfer of money abroad - and associated currency exchange.

Banking Travel Insurance Foreign Currency Traveller's Cheques

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Ombudsman news issue 75

We look at consumer credit complaints and cases involving household contents insurance.

Contents insurance Insurance Consumer Credit Proof of ownership

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Ombudsman news issue 74

We look at a selection of recent complaints involving older customers and complaints made by small businesses about financial services and products.

Banking Investments Insurance SME

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Ombudsman news issue 73

We look at household insurance disputes involving incidents that happened outside the home and investment case studies involving endowment savings plans.

Insurance Investments Buildings insurance Endowments

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Ombudsman news issue 72

We share case studies involving equity release schemes and look at motor insurance complaints involving claims for theft.

Mortgages Equity release plan Motor Insurance Theft

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.