Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 103

1 June 2012

We share a selection of case studies involving mortgages and financial hardship and look at complaints about whole of life policies. We share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Investments Whole of life assurance Q3 Banking Consumer Credit Financial Difficulties

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Ombudsman News issue 102

1 April 2012

We look at case studies involving "section 75" claims and credit cards and share a round-up of recent complaints involving money transfers.

Banking Section 75 Consumer Credit

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Ombudsman News issue 101

1 March 2012

We interview our new chairman, Sir Nicholas Montagu, and share a selection of investments case studies and complaints involving cash ISAs.

Investments Cash ISAs Banking

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Ombudsman News issue 100

1 February 2012

In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.

Banking Insurance Investments

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Ombudsman News issue 99

1 January 2011

We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.

Banking Debt Q3 Insurance Investments Personal Accident Insurance

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Ombudsman News issue 98

1 November 2011

We look at recent banking complaints involving cheques; insurance disputes concerning storm and weather damage and the rise in complaints about PPI.

Banking Cheques PPI Insurance Investments Storm Damage

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Ombudsman News issue 97

1 October 2011

We look at financial complaints brought to the ombudsman service by students and share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Banking Q2 Investments Consumer Credit

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Ombudsman News issue 96

1 September 2011

We look at complaints about e-money and share our responses to business feedback about how we can improve our service for them.

Banking Electronic Payments

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.