Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
- case studies showing the problems that people bring to us - and how we sort them out
- information about our approach to resolving complaints
- news and feedback from the ombudsman.
1 February 2012
In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.