Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 107

1 January 2013

We look at complaints involving bad weather and share case studies about catalogue shopping. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Insurance Consumer Credit Catalogue Shopping Banking Storm Damage

News Issue 107 

Ombudsman News issue 106

1 November 2012

We share a selection of case studies about pet insurance and look at complaints involving confusion over standing orders, direct debits and continuous payment authorities.

Pet Insurance Standing Orders Banking Direct Debits

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Ombudsman News issue 105

1 September 2012

We look at recent case studies involving travel insurance and share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Q2 Travel Insurance

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Ombudsman News issue 103

1 June 2012

We share a selection of case studies involving mortgages and financial hardship and look at complaints about whole of life policies. We share a snapshot of our complaint figures for the third quarter of the financial year.

Financial Difficulties Insurance Investments Whole of life assurance Q3 Banking Consumer Credit

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Ombudsman News issue 102

1 April 2012

We look at case studies involving "section 75" claims and credit cards and share a round-up of recent complaints involving money transfers.

Consumer Credit Banking Section 75

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Ombudsman News issue 101

1 March 2012

We interview our new chairman, Sir Nicholas Montagu, and share a selection of investments case studies and complaints involving cash ISAs.

Investments Cash ISAs Banking

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Ombudsman News issue 100

1 February 2012

In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.

Banking Insurance Investments

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Ombudsman News issue 99

1 January 2011

We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Insurance Investments Personal Accident Insurance Banking Debt

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.