Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.
We look at insurance pricing and share case studies of complaints we’ve resolved. We also look at the problems faced when using credit to buy solar panels or join holiday clubs.
We look at travel insurance with case studies about alcohol exclusions and cancellation claims. We also share a snapshot of our complaint figures for the third quarter of the financial year.
We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.
We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.
We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.
We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.
We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.
We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.
