Ombudsman News

We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.

Insurance Banking Investments Trouble and Upset Redress

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.

Insurance Banking Fraud and scams

We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Investments Q1 data Travel Insurance

We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.

Insurance Banking Investments Pensions Freedoms

We look at the cases we see about debt management and share case studies about cars and motor insurance.

Banking Investments Motor Insurance Debt

We look at complaints involving relationship breakdowns and cases studies about pets and animals. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 data Pet Insurance Section 75

We share a selection of case studies involving older people and retirement. We also take an in-depth look at the feedback we get from businesses.

Insurance Banking Investments Retirement

We look at complaints about life assurance and critical illness cover and share case studies involving credit and hire purchase. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Consumer Credit Hire Purchase Life Assurance Q2 data

We look at disputes involving sensitive details and share a selection of case studies involving complaints from younger people.

Insurance Banking Debt Mortgages