Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 111

1 August 2013

We look at a selection case studies involving older people and talk to Age UK and Which?, about their perspectives on ageing customers.

Banking Insurance Investments

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Ombudsman News issue 110

1 June 2013

We share a selection of investments case studies and look at complaints about “wear and tear”, in motor insurance claims. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Investments Wear and Tear Insurance Motor Insurance Q1

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Ombudsman News issue 109

1 April 2013

We share case studies involving payday lending and look at disputes about individual savings accounts.

Investments Payday Lending Banking Consumer Credit ISAs

Read issue 109 

Ombudsman News issue 108

1 March 2013

We share case studies involving "new payment protection products" – that sound like PPI but aren't and look at financial disputes referred to us by smaller businesses.

Insurance Investments Banking SME

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Ombudsman News issue 107

1 January 2013

We look at complaints involving bad weather and share case studies about catalogue shopping. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Insurance Consumer Credit Catalogue Shopping Banking Storm Damage

News Issue 107 

Ombudsman News issue 106

1 November 2012

We share a selection of case studies about pet insurance and look at complaints involving confusion over standing orders, direct debits and continuous payment authorities.

Banking Direct Debits Pet Insurance Standing Orders

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Ombudsman News issue 105

1 September 2012

We look at recent case studies involving travel insurance and share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Q2 Travel Insurance

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Ombudsman News issue 103

1 June 2012

We share a selection of case studies involving mortgages and financial hardship and look at complaints about whole of life policies. We share a snapshot of our complaint figures for the third quarter of the financial year.

Financial Difficulties Insurance Investments Whole of life assurance Q3 Banking Consumer Credit

Read issue 103 

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.