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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

front cover of the latest Ombudsman news

ombudsman news 147 - dealing with debt

5 February 2019

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.