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frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

complaining to the ombudsman

accessibility and diversity

what is your policy on accessibility and diversity?

Our service is for people from all backgrounds and all parts of the community. We want the people we employ – and our work culture – to reflect and value this diversity and inclusiveness.

We aim to be accessible to everyone, whatever your specific needs may be. This includes, for example, communicating with you in a format or language that meets your individual needs. There's more about this on our accessibility page.

As a public-service provider, a statutory body and an employer, the Financial Ombudsman Service is fully committed to the fair and equal treatment of everyone we deal with. Our equality and diversity policy sets out our approach and commitment in this area.