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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

how we handle cases

the rules

where are the rules for the Financial Ombudsman Service published?

The Financial Ombudsman Service is the statutory dispute-resolution scheme set up under the provisions of Part XVI and Schedule 17 of the Financial Services and Markets Act 2000. We also have powers under the Consumer Credit Act 2006.

Our rules are published as part of the Financial Services Authority's Handbook – in the section called Dispute resolution: complaints.

For more details please look at our official documents page.