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frequently-asked questions

We have organised the information into a number of main topics. Just click on the topic you're interested in from the list below.

complaining to the ombudsman

our publications

using this site

information for advice workers

information for researchers

information for businesses covered by the ombudsman service

before we get involved

how we handle cases

how we decide cases

how we award redress

our rules & powers

handling payment protection insurance (PPI complaints)

handling consumer credit complaints

handling mortgage endowment complaints

our funding

keeping in touch

support for businesses covered by the ombudsman

the standard of service we provide

our voluntary jurisdiction

complaints data showing individual financial businesses

FAQs for smaller businesses

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