What types of businesses, charities and trusts can make a complaint?

Who can bring a complaint to the ombudsman?

How do you sort out complaints about PPI?

How is the Financial Ombudsman Service funded?

Why doesn't the 15 year 'long-stop' rule apply to your service?

Can I complain about “MPPI”?

Can I bring a complaint to the ombudsman if I don't live in the UK?

How do you sort out complaints about pensions?

Why don't you hold a hearing in every case?

What is your policy on accessibility and diversity?

Do I need specialist help to complain to you?

How do you sort out complaints about motor insurance?

Is there a limit to the compensation you can award?

Can I complain to you about my accountant?

How do I complain about payment protection insurance (PPI)?

What's the Supreme Court PPI case all about?

How do you sort out complaints about IT problems at banks?

Does the ombudsman fine businesses?

What's the ADR directive, and how does it affect the ombudsman service?

Can I bring a complaint on behalf of someone else, or someone who's died?

How do you sort out complaints involving vulnerable consumers?

Does the ombudsman work to prevent complaints?

What's the best way of making sure my complaint is taken seriously?

How do you sort out complaints about 'comparative' redress in PPI?

Can I appeal against an ombudsman's decision?

How do you sort out complaints about payday loans?

Where can I find background information and statistics about the complaints handled by the ombudsman service?

Why does a business have to comply with an ombudsman's decision?

Can you help with pensions complaints?

I can't find the information I'm looking for on your website, can you help?

How do you sort out complaints about car repairs?

How can I find out about career opportunities at the ombudsman service?

What types of businesses, charities and trusts can make a complaint?

I'm not sure my client's complaint is something you would look at - how can I check?

How can I check on the progress of my complaint?

How do you sort out complaints involving cheques?

Do you collect and store information about your website users?

How do you sort out complaints about 'comparative' redress in PPI?

Is there a limit to the compensation you can award?

Where can I find your complaint form?

Where are the complaints-handling rules published?

Does the ombudsman work to prevent complaints?

How often do you find in favour of the consumer?

I thought you were meant to be the consumer champion – so why won't you uphold my complaint?

Can we contact our customer while you're considering a complaint?

How can I contact the ombudsman?

How are 'continuous payment authorities' (CPAs) different from direct debits and standing orders?

How do you sort out complaints involving critical illness cover?

Can you look into complaints about current account charges?

How can I check if you've dealt with a complaint like mine before?

Can you help with debt problems?

How does the ombudsman ensure consistency between decisions?

Can the ombudsman make a business apply a decision on an individual case to all other consumers in the same position?

Do you look at complaints in a different way to the courts?

How do you help people with a disability use your service?

Does the ombudsman fine businesses?

What can I do if I don't agree with your first answer?

How do you comply with the data protection act?

How do you sort out complaints about early repayment charges?

Can I complain to you about my gas or electricity provider?

How do you sort out complaints about Equitable Life?

How do you sort out complaints about equity release?

How do you sort out complaints about extended warranties?

What is the ombudsman service doing to stop consumers making false claims?

I’ve got a final response – but I’m not happy with it. What should I do?

Do your investigators and ombudsmen have financial backgrounds?

When can you start looking into a complaint?

We've received a complaint for the first time. What do we need to do?

Can you help with complaints involving flood damage to property?

I've been the victim of fraud - can you help?

Why is your service free for consumers?

How do you comply with the Freedom of Information Act?

How do you sort out complaints about fronting?

What is the FSCS?

How do you sort out complaints about GAP insurance?

Where can I find out about gender equality at the ombudsman service?

How do you sort out complaints about goods bought on credit?

How is the Financial Ombudsman Service funded?

How do you sort out complaints about buildings insurance claims?

How do you sort out complaints about catalogue shopping?

How do you decide compensation for complaints you uphold?

How do you sort out complaints about continuous payment authorities?

How do you sort out complaints about debt collecting?

How do you sort out complaints about the direct debit guarantee or 'indemnity'?

I have a problem with a financial business - how do I complain?

How do you sort out complaints about unaffordable lending and financial hardship?

How do you sort out complaints about household insurance claims?

How long will the ombudsman service take to consider and resolve my complaint?

How do you sort out complaints about mortgages?

How do you sort out complaints about motor insurance?

How do you sort out complaints about payday loans?

How do you sort out complaints about pensions?

How do you sort out complaints about PPI?

How do you sort out complaints about property funds?

How do you sort out complaints involving investment advice - like simplified advice, or 'execution-only' sales?

How do you sort out complaints about stocks and shares?

How do you sort out complaints about whole-of-life policies?

Can I submit information to you in confidence?

How do you sort out complaints about income protection insurance?

I'd like to talk through my client's complaint informally with someone - is that possible?

Do you have any information to help businesses dealing with complaints?

What information does the ombudsman give to the Financial Conduct Authority (FCA)?

How do you sort out complaints involving insurance fraud?

How do you sort out complaints about interest rate hedging products?

How is an investigator's answer different from an ombudsman's?

How do you sort out complaints about ISA allowances?

How do you sort out complaints about IT problems at banks?

How do you sort out complaints about jewellery covered by insurance?

How long will you keep information about me?

What kinds of complaints can you help with?

Can I complain to you about my landlord?

Can you provide information in different languages?

How can I get copies of your leaflets?

How do you sort out complaints about legal expenses insurance?

What's the legal position on emails sent by the ombudsman service?

What's the legal position on the use of this website?

Can I complain to you about my water company?

I'd like to use your logo - how do I get hold of it?

How do you look into problems that happened a long time ago?

How do you sort out complaints about marine insurance?

How do you sort out complaints about medical insurance?

Can I complain to you about my mobile or internet provider?

How do you sort out complaints about mobile phone insurance?

Can the ombudsman help with money transfer/e-money problems?

How do you sort out complaints about the sale of mortgage endowments?

How do you sort out complaints about motor finance?

Can I complain about “MPPI”?

What happens if a business I’m unhappy with is no longer trading - can you help?

What can I do if I'm not happy with the service I've received from the ombudsman?

Can I come to your offices?

Where are the ombudsman rules published?

Can I bring a complaint on behalf of someone else, or someone who's died?

Are there any other ways I can find out about the ombudsman's approach to cases?

There are time limits for consumers making a complaint - when is a complaint "out of time"?

What outreach work do you do with communities, consumer groups and businesses?

Can I bring a complaint to the ombudsman if I don't live in the UK?

How do you sort out complaints about packaged bank accounts?

I'm partially sighted. Can you send me information in large print?

I’ve just found an old passbook – but my building society says the account no longer exists. Can you help?

What's the ombudsman's view on "paying off" consumers to stop them coming to the ombudsman?

Can I complain to you about PayPal?

How do you decide redress for pensions complaints that fall outside the regulator's Pensions Review?

How do you sort out complaints about personal accident insurance?

How do you sort out complaints about pet insurance?

How do you sort out complaints about portfolio management agreements?

How do you sort out complaints involving powers of attorney?

How do I complain about payment protection insurance (PPI)?

Where can I find out more about contracts and tendering opportunities at the ombudsman service?

What publications are available?

Who can I talk to if I have a question about the ombudsman service?

Why have you asked me to fill in a questionnaire?

Can I rely on your initial assessment as representing the official ombudsman approach?

How do you sort out complaints about savings accounts?

I’ve heard I can make a complaint under “section 75” – what’s that?

Where can I find out about your senior staff and their roles?

How do you sort out complaints about banks using 'set-off'?

Does the ombudsman ever apply one decision to a number of similar cases?

Why are sole traders and partners -such as independent financial advisers (IFAs) covered by the ombudsman after they cease trading?

Can I complain to you about my solicitor?

Do I need specialist help to complain to you?

How do you sort out complaints about spread-betting?

How do you sort out complaints about stolen cars?

What's the Supreme Court PPI case all about?

What's the best way of making sure my complaint is taken seriously?

How can I be sure you take both sides of the story into account when reaching decisions?

What do we need to tell our customers about the ombudsman?

Why do you accept complaints from third party complaint-handlers on behalf of consumers?

Are there any time limits for complaints?

How do you sort out complaints about travel insurance?

What if my complaint is urgent?

What is phishing/vishing/smishing?

What is your 'voluntary jurisdiction'?

How do you sort out complaints involving vulnerable consumers?

Can I complain to you about my water company?

What happens when I bring a complaint to you?

Who can bring a complaint to the ombudsman?

Who's the ombudsman service accountable to?

When can’t the ombudsman service help with a complaint?

Why does the ombudsman service work differently from the courts?

Why don't you hold a hearing in every case?

How do you sort out complaints about car write-offs and valuations?

How do you sort out complaints about payment credited to the wrong account or released to the wrong person?