How do you sort out complaints about payment credited to the wrong account or released to the wrong person?

How do you sort out complaints about car write-offs and valuations?

Why don't you hold a hearing in every case?

Why does the ombudsman service work differently from the courts?

When can’t the ombudsman service help with a complaint?

Who's the ombudsman service accountable to?

Who can bring a complaint to the ombudsman?

What happens when I bring a complaint to you?

Can I complain to you about my water company?

How do you sort out complaints involving vulnerable consumers?

What is your 'voluntary jurisdiction'?

What is phishing/vishing/smishing?

What if my complaint is urgent?

How do you sort out complaints about travel insurance?

Are there any time limits for complaints?

Why do you accept complaints from third party complaint-handlers on behalf of consumers?

What do we need to tell our customers about the ombudsman?

How can I be sure you take both sides of the story into account when reaching decisions?

What's the best way of making sure my complaint is taken seriously?

What's the Supreme Court PPI case all about?

How do you sort out complaints about stolen cars?

How do you sort out complaints about spread-betting?

Do I need specialist help to complain to you?

Can I complain to you about my solicitor?

Why are sole traders and partners -such as independent financial advisers (IFAs) covered by the ombudsman after they cease trading?

Does the ombudsman ever apply one decision to a number of similar cases?

How do you sort out complaints about banks using 'set-off'?

Where can I find out about your senior staff and their roles?

I’ve heard I can make a complaint under “section 75” – what’s that?

How do you sort out complaints about savings accounts?

Can I rely on your initial assessment as representing the official ombudsman approach?

Why have you asked me to fill in a questionnaire?

Who can I talk to if I have a question about the ombudsman service?

What publications are available?

Where can I find out more about contracts and tendering opportunities at the ombudsman service?

How do I complain about payment protection insurance (PPI)?

How do you sort out complaints involving powers of attorney?

How do you sort out complaints about portfolio management agreements?

How do you sort out complaints about pet insurance?

How do you sort out complaints about personal accident insurance?

How do you decide redress for pensions complaints that fall outside the regulator's Pensions Review?

Can I complain to you about PayPal?

What's the ombudsman's view on "paying off" consumers to stop them coming to the ombudsman?

I’ve just found an old passbook – but my building society says the account no longer exists. Can you help?

I'm partially sighted. Can you send me information in large print?

How do you sort out complaints about packaged bank accounts?

Can I bring a complaint to the ombudsman if I don't live in the UK?

What outreach work do you do with communities, consumer groups and businesses?

There are time limits for consumers making a complaint - when is a complaint "out of time"?

Are there any other ways I can find out about the ombudsman's approach to cases?

Can I bring a complaint on behalf of someone else, or someone who's died?

Where are the ombudsman rules published?

Can I come to your offices?

What can I do if I'm not happy with the service I've received from the ombudsman?

What happens if a business I’m unhappy with is no longer trading - can you help?

Can I complain about “MPPI”?

How do you sort out complaints about motor finance?

How do you sort out complaints about the sale of mortgage endowments?

Can the ombudsman help with money transfer/e-money problems?

How do you sort out complaints about mobile phone insurance?

Can I complain to you about my mobile or internet provider?

How do you sort out complaints about medical insurance?

How do you sort out complaints about marine insurance?

How do you look into problems that happened a long time ago?

I'd like to use your logo - how do I get hold of it?

Can I complain to you about my water company?

What's the legal position on the use of this website?

What's the legal position on emails sent by the ombudsman service?

How do you sort out complaints about legal expenses insurance?

How can I get copies of your leaflets?

Can you provide information in different languages?

Can I complain to you about my landlord?

What kinds of complaints can you help with?

How long will you keep information about me?

How do you sort out complaints about jewellery covered by insurance?

How do you sort out complaints about IT problems at banks?

How do you sort out complaints about ISA allowances?

How is an investigator's answer different from an ombudsman's?

How do you sort out complaints about interest rate hedging products?

How do you sort out complaints involving insurance fraud?

What information does the ombudsman give to the Financial Conduct Authority (FCA)?

Do you have any information to help businesses dealing with complaints?

I'd like to talk through my client's complaint informally with someone - is that possible?

How do you sort out complaints about income protection insurance?

Can I submit information to you in confidence?

How do you sort out complaints about whole-of-life policies?

How do you sort out complaints about stocks and shares?

How do you sort out complaints involving investment advice - like simplified advice, or 'execution-only' sales?

How do you sort out complaints about property funds?

How do you sort out complaints about PPI?

How do you sort out complaints about pensions?

How do you sort out complaints about payday loans?

How do you sort out complaints about motor insurance?

How do you sort out complaints about mortgages?

How long will the ombudsman service take to consider and resolve my complaint?

How do you sort out complaints about household insurance claims?

How do you sort out complaints about unaffordable lending and financial hardship?

I have a problem with a financial business - how do I complain?

How do you sort out complaints about the direct debit guarantee or 'indemnity'?

How do you sort out complaints about debt collecting?

How do you sort out complaints about continuous payment authorities?

How do you decide compensation for complaints you uphold?

How do you sort out complaints about catalogue shopping?

How do you sort out complaints about buildings insurance claims?

How is the Financial Ombudsman Service funded?

How do you sort out complaints about goods bought on credit?

Where can I find out about gender equality at the ombudsman service?

How do you sort out complaints about GAP insurance?

What is the FSCS?

How do you sort out complaints about fronting?

How do you comply with the Freedom of Information Act?

Why is your service free for consumers?

I've been the victim of fraud - can you help?

Can you help with complaints involving flood damage to property?

We've received a complaint for the first time. What do we need to do?

When can you start looking into a complaint?

Do your investigators and ombudsmen have financial backgrounds?

I’ve got a final response – but I’m not happy with it. What should I do?

What is the ombudsman service doing to stop consumers making false claims?

How do you sort out complaints about extended warranties?

How do you sort out complaints about equity release?

How do you sort out complaints about Equitable Life?

Can I complain to you about my gas or electricity provider?

How do you sort out complaints about early repayment charges?

How do you comply with the data protection act?

What can I do if I don't agree with your first answer?

Does the ombudsman fine businesses?

How do you help people with a disability use your service?

Do you look at complaints in a different way to the courts?

Can the ombudsman make a business apply a decision on an individual case to all other consumers in the same position?

How does the ombudsman ensure consistency between decisions?

Can you help with debt problems?

How can I check if you've dealt with a complaint like mine before?

Can you look into complaints about current account charges?

How do you sort out complaints involving critical illness cover?

How are 'continuous payment authorities' (CPAs) different from direct debits and standing orders?

How can I contact the ombudsman?

Can we contact our customer while you're considering a complaint?

I thought you were meant to be the consumer champion – so why won't you uphold my complaint?

How often do you find in favour of the consumer?

Does the ombudsman work to prevent complaints?

Where are the complaints-handling rules published?

Where can I find your complaint form?

Is there a limit to the compensation you can award?

How do you sort out complaints about 'comparative' redress in PPI?

Do you collect and store information about your website users?

How do you sort out complaints involving cheques?

How can I check on the progress of my complaint?

I'm not sure my client's complaint is something you would look at - how can I check?

What types of businesses, charities and trusts can make a complaint?

How can I find out about career opportunities at the ombudsman service?

How do you sort out complaints about car repairs?

I can't find the information I'm looking for on your website, can you help?

Can you help with pensions complaints?

Why does a business have to comply with an ombudsman's decision?

Where can I find background information and statistics about the complaints handled by the ombudsman service?

Can I appeal against an ombudsman's decision?

What's the best way of making sure my complaint is taken seriously?

What's the ADR directive, and how does it affect the ombudsman service?

Can I complain to you about my accountant?

What is your policy on accessibility and diversity?

Why doesn't the 15 year 'long-stop' rule apply to your service?