All FAQs

People contact us with a range of complaints about property funds – whether they think they were given unsuitable advice, or there’s been delays in withdrawing money from a fund.

When we look into complaints about property funds we consider things like how the funds were set up – and whether the terms and conditions were clearly explained.

If we decide something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put things right. This could mean putting someone in the position they’d be in if they’d been given suitable advice.

There’s more information about our approach to property funds on our website.

And if you've got any questions, get in touch.