Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS). We also share details of roles we're currently recruiting for.  

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

Complaints about wedding insurance

The Covid-19 pandemic has driven a steep increase in wedding and special events insurance complaints – and we've upheld a high proportion in the consumers' favour. 

Many complaints relate to the type or level of cover that exists where someone has had to cancel or rearrange their wedding.

Our guidance focuses on how we approach resolving these complaints fairly.

 

Read more

Complaints about business interruption insurance

 

The impact of Covid-19 on businesses has been far-reaching – as government guidance and restrictions have meant many businesses have been interrupted or they've had to close their premises.

We've published information about the types of complaints we've seen, how we can help and some case studies that illustrate and outline our approach.

 

Find out more

Complaints about CBILs and BBLS

Following the introduction of emergency loan schemes to help support businesses through the pandemic, we've received complaints about delayed or declined applications, and communication from lenders. 

We've outlined our approach to these complaints, including some examples of how we've helped to resolve them.

 

Find out more

We're recruiting – find out more about a career with us

We're currently recruiting for investigators to join us at the Financial Ombudsman Service.

If you're looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.

 

Latest news

Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

Read more 

Ombudsman News 178

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

Read more 

Ombudsman News 175

2 November 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.

Fraud and scams Blog Insurance Travel Insurance Q2 data

Read more