Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS). We also share details of roles we're currently recruiting for.
See our previous editions of Ombudsman News.
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Complaints about wedding insurance
The Covid-19 pandemic has driven a steep increase in wedding and special events insurance complaints – and we've upheld a high proportion in the consumers' favour.
Many complaints relate to the type or level of cover that exists where someone has had to cancel or rearrange their wedding.
Our guidance focuses on how we approach resolving these complaints fairly.
Complaints about business interruption insurance
The impact of Covid-19 on businesses has been far-reaching – as government guidance and restrictions have meant many businesses have been interrupted or they've had to close their premises.
We've published information about the types of complaints we've seen, how we can help and some case studies that illustrate and outline our approach.
Complaints about CBILs and BBLS
Following the introduction of emergency loan schemes to help support businesses through the pandemic, we've received complaints about delayed or declined applications, and communication from lenders.
We've outlined our approach to these complaints, including some examples of how we've helped to resolve them.
We're recruiting – find out more about a career with us
We're currently recruiting for investigators to join us at the Financial Ombudsman Service.
If you're looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.