Ombudsman News 157
25 January 2021
Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreToday we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Our Q1 2020/21 complaints data shows that we received 110,695 new enquiries and 57,509 new complaints between April and June 2020. On average, we upheld 32% of the complaints we resolved.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Alongside this, we’ve published insight about complaints resulting from Covid-19 and the impact on consumers and SMEs. We’re sharing some of the ways we’ve seen the pandemic has affected consumers and small businesses – with complaints about business interruption insurance, debt and financial difficulty, and travel and event cancellations.
We’ve received more than 3,500 complaints related to Covid-19 – almost a quarter of these are from consumers who had their travel plans disrupted and have had their insurance claims declined by their insurer.
25 January 2021
Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.
30 September 2020
Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.
26 August 2020
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.