Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Financial Ombudsman Service publishes its latest quarterly complaints data
Complaints data : Category Q2 data : Category Data and Insight : Category Press release : Category
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1).
The top five most complained about products are below:
- 5,945 complaints about current accounts, compared to 5,460 complaints in Q1
- 3,386 complaints about credit cards, compared to 3,372 complaints in Q1
- 2,729 complaints about car/motorcycle insurance, compared to 2,524 complaints in Q1
- 2,149 complaints about hire purchase (motor), compared to 1,751 complaints in Q1
- 1,678 complaints about personal loans, compared to 1,386 complaints in Q1.
The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.
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