Financial Ombudsman Service publishes its latest quarterly complaints data

Complaints data Q2 data Data and Insight Press release

The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).

The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1). 

The top five most complained about products are below: 

  • 5,945 complaints about current accounts, compared to 5,460 complaints in Q1
  • 3,386 complaints about credit cards, compared to 3,372 complaints in Q1
  • 2,729 complaints about car/motorcycle insurance, compared to 2,524 complaints in Q1
  • 2,149 complaints about hire purchase (motor), compared to 1,751 complaints in Q1
  • 1,678 complaints about personal loans, compared to 1,386 complaints in Q1.

The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.

Latest news

We’ve published our complaints data from the first half of 2023

11 October 2023

Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.

Complaints data Data and Insight H1 data Press release

Read more 

Motor and building insurance complaints hit five-year high

14 September 2023

Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.

Data and Insight Q1 data Press release

Read more 

Financial Ombudsman Service warns of credit hire risks

5 July 2023

Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.

Press release

Read more