1. Home /
  2. News /

Financial Ombudsman Service publishes its latest quarterly complaints data

Complaints data : Category Q2 data : Category Data and Insight : Category Press release : Category

Print page

The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).

The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1). 

The top five most complained about products are below: 

  • 5,945 complaints about current accounts, compared to 5,460 complaints in Q1
  • 3,386 complaints about credit cards, compared to 3,372 complaints in Q1
  • 2,729 complaints about car/motorcycle insurance, compared to 2,524 complaints in Q1
  • 2,149 complaints about hire purchase (motor), compared to 1,751 complaints in Q1
  • 1,678 complaints about personal loans, compared to 1,386 complaints in Q1.

The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.

Latest news

Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year

27 November 2025

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Press release Strategic plans and budget Consultations and responses

Read more 

Financial Ombudsman Service continues to see a fall in cases

29 October 2025

Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.

Press release Complaints data Data and Insight Business complaints data Product complaints data

Read more 

Keep your pension safe from scammers, warns the Financial Ombudsman Service

18 September 2025

Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.

Press release Pensions

Read more