Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Financial Ombudsman Service publishes its latest quarterly complaints data
Complaints data : Category Q2 data : Category Data and Insight : Category Press release : Category
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1).
The top five most complained about products are below:
- 5,945 complaints about current accounts, compared to 5,460 complaints in Q1
- 3,386 complaints about credit cards, compared to 3,372 complaints in Q1
- 2,729 complaints about car/motorcycle insurance, compared to 2,524 complaints in Q1
- 2,149 complaints about hire purchase (motor), compared to 1,751 complaints in Q1
- 1,678 complaints about personal loans, compared to 1,386 complaints in Q1.
The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.
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