Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses, as well as information about how we can help with complaints caused or affected by the rising cost of living.
See our previous editions of Ombudsman News.
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Our plans and budget consultation for 2023/24 provides an opportunity to feedback on how we deliver and fund our service in the coming financial year. The consultation is closing on 31 January 2023 and there’s still time to send us your response. Read the full consultation and find out how to respond, on our website.
In our latest blog, we share examples of the work of our small business team. The blog covers the types of complaint we helped resolve, the difference we’ve made, and ways we share insight and engage with stakeholders.
We can investigate a wide range of complaints about financial products and services. This includes complaints caused or affected by the cost of living such as financial difficulties, unaffordable lending or fraud and scams.
4 July 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.
4 April 2023
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
19 December 2022
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.