Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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We have published our Plans and Budget for 2023/24. These plans set out our focus for the next financial year and incorporate feedback from stakeholders following consultation.
We’re recruiting for Investigators to join us at the Financial Ombudsman Service.
If you’re looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.
We also published our half-yearly figures showing the number of complaints received about individual financial businesses and the uphold rates.
Following our recent consultation on proposed changes to how we report business-specific complaints data, our Feedback Statement is now available on our website. A similar initiative in November 2021 led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April. Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. Find out more about our award limits on our website.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
20 September 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re recruiting for.
18 May 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.