Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

Our Plans and Budget for 2023/24

We have published our Plans and Budget for 2023/24. These plans set out our focus for the next financial year and incorporate feedback from stakeholders following consultation.  

 

Read our Plans and Budget

We’re recruiting for Investigators – find out more about a career with us

We’re recruiting for Investigators to join us at the Financial Ombudsman Service.

If you’re looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.

 

Find out more about the role and apply 

See all current vacancies

Complaints about individual businesses July to December 2022

 

We also published our half-yearly figures showing the number of complaints received about individual financial businesses and the uphold rates.

 

See the full data

Our Feedback Statement on outcome reporting consultation

Following our recent consultation on proposed changes to how we report business-specific complaints data, our Feedback Statement is now available on our website. A similar initiative in November 2021 led to around 100 businesses making 7,000 offers to resolve complaints more quickly.

 

Read our Feedback Statement

Award limits increase

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April. Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. Find out more about our award limits on our website.

 

Read our news update

Latest news

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Read more 

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Read more 

Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

Read more