Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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Our Plans and Budget for 2023/24
We have published our Plans and Budget for 2023/24. These plans set out our focus for the next financial year and incorporate feedback from stakeholders following consultation.
We’re recruiting for Investigators – find out more about a career with us
We’re recruiting for Investigators to join us at the Financial Ombudsman Service.
If you’re looking for a new role that makes the most of your experience, and your great communication, problem-solving and customer service skills, you could make a real difference as one of our team.
Complaints about individual businesses July to December 2022
We also published our half-yearly figures showing the number of complaints received about individual financial businesses and the uphold rates.
Our Feedback Statement on outcome reporting consultation
Following our recent consultation on proposed changes to how we report business-specific complaints data, our Feedback Statement is now available on our website. A similar initiative in November 2021 led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
Award limits increase
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April. Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. Find out more about our award limits on our website.
Latest news
Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Ombudsman News 192
27 June 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.