News

See our media centre for press office contact details, or sign up to Ombudsman News, our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

New measures to modernise and transform the UK redress system 

16 March 2026

The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete. 

Press release Redress Consultations and responses

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The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance

10 March 2026

We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.

Press release Caravan insurance

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Financial Ombudsman Service warns people to be on high alert for online investment and employment scams

19 February 2026

We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.

Press release Fraud and scams

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Financial Ombudsman Service sees lowest complaint levels in two years

5 February 2026

New cases coming to us have returned to complaint volumes last seen in 2023/24.

Press release Q3 complaints data Data and Insight

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Don’t get caught out by financial pitfalls

26 January 2026

As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.

Press release

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Financial Ombudsman Service sets out ambitious targets for resolving cases in 2026/27

13 January 2026

We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.

Press release Strategic plans and budget Consultations and responses

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New interest rate now applies to compensation awards

2 January 2026

A new interest rate applies to the compensation we direct financial businesses to make for cases referred to our service on and after 1 January 2026.

Interest Redress Compensation

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Financial Ombudsman Service shares a festive finance warning

18 December 2025

With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.

Press release

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Joint statement by the FCA and Financial Ombudsman on targeted support

11 December 2025

Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.

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