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warning! fraudulent emails claiming to be from the ombudsman ...

6 April 2006

Fraudulent emails that claim to come from the Financial Ombudsman Service are currently in circulation.

These spoof emails usually contain some images taken from our website - such as our logo and other illustrations. But clues that the emails are not genuine may include things such as:

  • an overseas phone number
  • an unlikely-looking email address (such as a hotmail account) or
  • a foreign PO Box number overtyped onto spoof versions of our website.

If you get an email that says it's from us but that seems a bit suspicious and you want to check it out - please call us on 0845 080 1800.

To help protect yourself generally from fraudulent emails - you should:

  • never respond to a message that appears suspicious
  • never provide personal details - such as your address, phone number etc unless you're absolutely certain the request is genuine
  • never provide any of your banking or credit card details unless you're absolutely certain the request is genuine; and
  • never give anyone your security information, such as your internet/telephone banking password or logon details. No genuine banking firm ever asks you to provide this information.

You should also:

  • install anti-virus software and keep it up-to-date
  • install personal firewall software.

media enquiries

  • David Cresswell – phone 020 7964 0134
  • Emma Parker – phone 020 7964 0966
  • out of hours – phone 0771 8658 306

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