Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
We’ve published our complaints data from the second half of 2021
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
We received a total of around 73,200 complaints in this period. We upheld 37% of complaints we received.
For the full data set and analysis, see our half-yearly complaints data page.
We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.