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29 July 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.
23 July 2021
Information about the Financial Ombudsman Service’s Board commissioned independent review.
30 June 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).
28 May 2021
Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
18 May 2021
The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.
6 May 2021
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
19 April 2021
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
