Dramatic rise in fraud and scam complaints
24 September 2021
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
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Information for customers of Advancis Limited (known as Buddy Loans)
8 September 2021
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.
Information for Provident customers
4 August 2021
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
Ombudsman News 163
29 July 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.
Board commissioned independent review
23 July 2021
Information about the Financial Ombudsman Service’s Board commissioned independent review.
Ombudsman News 162
30 June 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).
Ombudsman News 161
28 May 2021
Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.
Financial Ombudsman Service publishes annual complaints data 2020/21
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
Have you been affected by the recent IT problems at Santander?
18 May 2021
The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.
