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6 May 2021
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
19 April 2021
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
31 March 2021
Today we’ve published our plans and budget for the financial year 2021/22.
12 March 2021
In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.
12 March 2021
We’ve published our diversity, inclusion and wellbeing report 2020.
10 March 2021
Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
