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10 November 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
1 November 2021
Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.
28 October 2021
Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.
14 October 2021
Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.
4 October 2021
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
24 September 2021
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.
24 September 2021
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
8 September 2021
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.
4 August 2021
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
