Financial Ombudsman: Insurance checks needed for e-scooters
13 January 2022
The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.
See our media centre for press office contact details, or sign up to Ombudsman News, our regular newsletter for people interested in financial complaints, and how to settle or prevent them.
Filter by
Ombudsman News 167
15 December 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.
Consultation opens on our strategic plans and budget for 2022/23
15 December 2021
Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.
The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Financial Ombudsman Service 20-year anniversary
1 December 2021
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
Financial Ombudsman sees 30% increase in “authorised” scam complaints
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.
Ombudsman News 166
10 November 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting
1 November 2021
Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.
Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21
28 October 2021
Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.
