News

28 February 2023

Financial Ombudsman Service publishes report on diversity, inclusion and wellbeing for 2022.

15 February 2023

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).

Q3 data Complaints data Press release

10 February 2023

We are aware of the recently announced news that Flybe has gone into administration.

30 January 2023

The Financial Conduct Authority (FCA), with the approval of the Treasury, has reappointed Baroness Manzoor CBE as Chair of the Financial Ombudsman Service.

Press release

20 January 2023

The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members. 

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

10 January 2023

On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.

19 December 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Financial Difficulties Mortgages Strategic plans and budget Consultations and responses

16 December 2022

The Financial Ombudsman Service has today published a consultation on its strategic plans and budget for 2023/24.