Baroness Manzoor CBE reappointed Chair of the Financial Ombudsman Service
30 January 2023
The Financial Conduct Authority (FCA), with the approval of the Treasury, has reappointed Baroness Manzoor CBE as Chair of the Financial Ombudsman Service.
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British Steel pension redress scheme legal challenge
20 January 2023
The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members.
Ombudsman News 178
19 January 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.
Information for customers of Indigo Michael Limited (known as SafetyNet and Tappily)
10 January 2023
On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.
Ombudsman News 177
19 December 2022
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.
Financial Ombudsman Service publishes consultation on strategic plans and budget for 2023/24
16 December 2022
The Financial Ombudsman Service has today published a consultation on its strategic plans and budget for 2023/24.
Ombudsman News 176
2 December 2022
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent motor insurance event for insurers and brokers and our blog about issues we’re seeing in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 and our Future Funding Feedback Statement.
Information about the FCA’s redress scheme for members of the British Steel Pension Scheme (BSPS)
28 November 2022
The financial services regulator, the Financial Conduct Authority (FCA) has today published details of a redress scheme for former members of the British Steel Pension Scheme (BSPS).
Our roundtable discussion on motor insurance complaints
28 November 2022
We hosted a roundtable discussion on motor insurance last week led by Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance. The aim was to share insight with insurers and brokers about the cases we’re seeing and our approach to complaint-handling.
