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Financial Ombudsman Service publishes its Annual Report and Accounts 2021/22

21 November 2022

The Financial Ombudsman Service has today published its Annual Report and Accounts for 2021/22.

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Financial Ombudsman Service publishes Feedback Statement on Future Funding Discussion Paper

16 November 2022

The Financial Ombudsman Service has today published its Feedback Statement on its Future Funding Discussion Paper.

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Financial Ombudsman talks about new Consumer Duty at ABI’s event

10 November 2022

Ombudsman Leader, Constance Chinhengo, attended the ABI’s Webinar on 8 November on the Consumer Duty – From principle to practice: product value and customer communications. 

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Financial Ombudsman Service appoints Chief Finance and Risk Officer

10 November 2022

The Financial Ombudsman is today announcing the appointment of Jenny Simmonds to the role of Chief Finance and Risk Officer.

Press release

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Ombudsman News 175

2 November 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.

Fraud and scams Blog Insurance Travel Insurance Q2 data

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Financial Ombudsman Service publishes its latest quarterly complaints data

2 November 2022

The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).

Complaints data Q2 data Data and Insight Press release

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Financial Ombudsman Service appoints Chief People Officer

13 October 2022

The Financial Ombudsman is today announcing the appointment of Jane Cosgrove to the role of Chief People Officer.

Press release

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Ombudsman News 174

28 September 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our recently published complaints data, which includes complaints data about financial products and services and about individual businesses.

Q1 data H1 data Investments CMC

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We’ve published our complaints data from the first half of 2022

22 September 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 January and 30 June 2022.

H1 data Data and Insight

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.