News

See our media centre for press office contact details, or sign up to Ombudsman News, our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

Financial Ombudsman at Treasury Select Committee meeting

16 March 2023

Abby Thomas, our Chief Executive and Chief Ombudsman, and Baroness Manzoor CBE, Chair of the Financial Ombudsman, joined a session with the Treasury Select Committee earlier this week.

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Ombudsman News 179

7 March 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services.

Blog Q3 data Diversity, inclusion and wellbeing reports

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We're consulting on proposed changes to reporting business-specific complaints data

6 March 2023

We've published a consultation on proposed amendments to the way we report business-specific complaints data.

Outcomes code consultation Complaints data Press release Consultations and responses

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Diversity, inclusion and wellbeing: our progress in 2022

28 February 2023

Financial Ombudsman Service publishes report on diversity, inclusion and wellbeing for 2022.

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Financial Ombudsman Service publishes its latest quarterly complaints data

15 February 2023

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).

Q3 data Complaints data Press release

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Advice for consumers impacted by Flybe entering administration

10 February 2023

We are aware of the recently announced news that Flybe has gone into administration.

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Baroness Manzoor CBE reappointed Chair of the Financial Ombudsman Service

30 January 2023

The Financial Conduct Authority (FCA), with the approval of the Treasury, has reappointed Baroness Manzoor CBE as Chair of the Financial Ombudsman Service.

Press release

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British Steel pension redress scheme legal challenge

20 January 2023

The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members. 

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Ombudsman News 178

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

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