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Multiple-occupancy buildings insurance 

For businesses / Complaints we deal with / Insurance / Home and buildings insurance

Do you work for a broker or insurer handling complaints about multiple-occupancy buildings insurance – also known as MOBI?

Published 19/11/2025    Last updated 19/11/2025

Mortgages 

For consumers / Complaints we can help with

If you have a problem with your mortgage – or you’re unhappy with your mortgage broker or advice you were given – we may be able to help.

Published 06/03/2019    Last updated 07/10/2025

Other complaints 

For businesses / Complaints we deal with

Find out more about other complaints we can help with.

Published 05/03/2019    Last updated 15/09/2025

Make a complaint 

Use our complaint checker to find out if we’re able to look into your complaint.

Published 17/08/2022    Last updated 07/10/2025

Unauthorised transactions and identity theft 

For businesses / Complaints we deal with / Fraud and scams

Is your customer unhappy about how you handled things when someone took money from their account without permission, or stole their ID?

Published 07/10/2024    Last updated 08/12/2025

Home credit 

For consumers / Complaints we can help with / Borrowing money

How we can help if you’ve got a complaint about home credit or a doorstep loan.

Published 05/08/2019    Last updated 09/12/2025

Financial Ombudsman Service continues to see a fall in cases 

News

Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.

Published 29/10/2025    Last updated 29/10/2025

Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year 

News

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Published 27/11/2025    Last updated 27/11/2025

Pensions and annuities 

For businesses / Complaints we deal with

Do you handle pensions complaints for the customers of a financial advice firm or pensions provider?

Published 15/03/2019    Last updated 08/12/2025

Barry lost money after he was advised to keep money in a UCIS 

Decisions and case studies / Case studies

Barry was advised to move £150,000 to a new fund and stick with it. Then his adviser said it was winding down and he'd probably lose money.

Published 05/12/2025    Last updated 05/12/2025