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Mario feels his pension switch was based on poor financial advice 

Decisions and case studies / Case studies

After following financial advice, Mario switched his pension and put significant savings into an unregulated collective investment scheme.

Published 05/09/2022    Last updated 05/12/2025

Quarterly complaints data: Q1 2024/25 

Data and insight / Our insight

View quarterly product complaints and services data about complaints received between April and June 2024.

Published 27/11/2024    Last updated 29/10/2025

Quarterly complaints data: Q2 2025/26 

Data and insight / Our insight

Complaints received during the second quarter of 2025/26 (July to September).

Published 29/10/2025    Last updated 29/10/2025

Complaints about car finance commission 

For businesses / Complaints we deal with / Consumer credit / Car finance

Information for financial businesses about how we handle complaints about car finance commission.

Published 11/01/2024    Last updated 05/12/2025

Business Support Hub 

For businesses / Business support and engagement

Our Business Support Hub is a free resource for financial businesses and professional consumer advisers, that offers guidance on how we approach complaints.

Published 18/05/2019    Last updated 10/12/2025

Guarantor loans 

For consumers / Complaints we can help with / Borrowing money

Find out more information about what we look at when we deal with complaints about guarantor loans.

Published 05/08/2019    Last updated 09/12/2025

Electronic money or digital currency 

For businesses / Complaints we deal with / Banking and payments

Do you deal with complaints about electronic money, also known as e-money, digital currency or digital cash?

Published 21/06/2019    Last updated 10/12/2025

Contact us 

How to get in touch with the Financial Ombudsman Service.

Published 13/02/2019    Last updated 10/12/2025

Packaged bank accounts 

For businesses / Complaints we deal with / Banking and payments

Do you handle complaints about packaged bank accounts – current accounts that charge a fee and come with benefits like travel insurance?

Published 26/04/2021    Last updated 10/12/2025

Continuous payment authorities 

For businesses / Complaints we deal with / Banking and payments

Read about our approach to customer complaints about continuous payments authorities (recurring payments), and the type of complaints we see.

Published 30/05/2019    Last updated 10/12/2025