Search results

Our plans for the year ahead 2018/2019 (pdf) 

Published 17/12/2018    Last updated 13/12/2019

Plans and budget consultation 2017/2018 (pdf) 

Published 01/12/2018    Last updated 06/07/2023

Ombudsman News issue 146 (pdf) 

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Published 01/11/2018    Last updated 14/04/2021

Complaints data publication - update August 2018 (pdf) 

Published 01/08/2018    Last updated 24/09/2019

Richard Lloyd's independent review of the Financial Ombudsman Service (pdf) 

Report of the Independent Review of the Financial Ombudsman Service

Published 01/07/2018    Last updated 07/06/2019

Board minutes - April 2018 (pdf) 

Published 25/04/2018    Last updated 24/09/2019

Annual review 2017/2018 (pdf) 

Published 31/03/2018    Last updated 17/04/2020

Independent Assessor's annual report 2017/2018 (pdf) 

Published 29/03/2018    Last updated 24/09/2019

Management response to Independent Assessor's report 2017/2018 (pdf) 

Published 28/03/2018    Last updated 24/09/2019

Consultation - amendments to rules (fees for businesses joining the voluntary jurisdiction part-way through the year) (pdf) 

Published 02/02/2018    Last updated 24/09/2019