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Reporting on gender 2017 (pdf) 

Published 01/01/2018    Last updated 24/09/2019

Our diversity snapshot 2017 (pdf) 

Published 01/01/2018    Last updated 24/09/2019

Board minutes - November 2017 (pdf) 

Published 22/11/2017    Last updated 24/09/2019

Board minutes - October 2017 (pdf) 

Published 18/10/2017    Last updated 24/09/2019

Ombudsman News issue 142 (pdf) 

We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.

Published 01/10/2017    Last updated 14/04/2021

Board minutes - September 2017 (pdf) 

Published 20/09/2017    Last updated 24/09/2019

Ombudsman News issue 141 (pdf) 

We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.

Published 01/08/2017    Last updated 14/04/2021

Consultation - amendments to rules (changes to the time limits for PPI complaints) (pdf) 

Published 02/06/2017    Last updated 06/07/2023

Board minutes - May 2017 (pdf) 

Published 09/05/2017    Last updated 24/09/2019

Directors' report and accounts 2016/2017 (pdf) 

Published 30/03/2017    Last updated 24/09/2019