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Ombudsman News issue 140 (pdf)
We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.
Published 01/03/2017 Last updated 14/04/2021
Complaints data publication - feedback statement December 2016 (pdf)
Published 02/12/2016 Last updated 06/07/2023
Annual review 2015/2016 (pdf)
Published 31/03/2016 Last updated 24/09/2019
Board minutes - March 2016 (pdf)
Published 09/03/2016 Last updated 24/09/2019
Mortgage Credit Directive: Minor changes to our rules and guidance (pdf)
Published 15/01/2016 Last updated 06/07/2023
The Law Commission consultation 'Bills of Sale' (pdf)
Published 01/01/2016 Last updated 06/07/2023
Our plans for the year ahead 2015/2016 (pdf)
Published 01/01/2016 Last updated 24/09/2019
Age, complaints and the ombudsman - November 2015 (pdf)
Published 01/11/2015 Last updated 24/09/2019
Pension transfers and early exit charges (pdf)
Published 21/10/2015 Last updated 06/07/2023
Off-shore bonds - quarterly consultation no.10 (pdf)
Published 01/09/2015 Last updated 06/07/2023
