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Consultation - minor changes to the dispute resolution: complaints sourcebook (pdf)
Published 02/02/2013 Last updated 24/09/2019
Pet insurance decision - withdrawn from market 1 (2013) (pdf)
Published 01/01/2013 Last updated 07/06/2019
Ombudsman News issue 106 (pdf)
We share a selection of case studies about pet insurance and look at complaints involving confusion over standing orders, direct debits and continuous payment authorities.
Published 01/11/2012 Last updated 14/04/2021
Board minutes - September 2012 (pdf)
Published 26/09/2012 Last updated 24/09/2019
Charging for our work - feedback statement (August 2012) (pdf)
Published 01/08/2012 Last updated 07/06/2019
Charging for our work - feedback statement (July 2012) (pdf)
Published 01/07/2012 Last updated 07/06/2019
Board minutes - May 2012 (pdf)
Published 23/05/2012 Last updated 24/09/2019
Directors' report and accounts 2011/2012 (pdf)
Published 30/03/2012 Last updated 24/09/2019
Approved budget and consultation feedback 2011/2012 (pdf)
Published 30/03/2012 Last updated 24/09/2019
Board minutes - March 2012 (pdf)
Published 21/03/2012 Last updated 24/09/2019
