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Ombudsman News issue 101 (pdf) 

We interview our new chairman, Sir Nicholas Montagu, and share a selection of investments case studies and complaints involving cash ISAs.

Published 01/03/2012    Last updated 14/04/2021

Board minutes - January 2012 (pdf) 

Published 25/01/2012    Last updated 24/09/2019

Ombudsman News issue 99 (pdf) 

We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.

Published 01/01/2012    Last updated 14/04/2021

Board minutes - December 2011 (pdf) 

Published 21/12/2011    Last updated 24/09/2019

Board minutes - November 2011 (pdf) 

Published 23/11/2011    Last updated 24/09/2019

Board minutes - October 2011 (pdf) 

Published 19/10/2011    Last updated 24/09/2019

Ombudsman News issue 94 (pdf) 

We look at consumer complaints brought by third parties and speak to principal ombudsman and legal director, Caroline Wayman about the recent PPI judicial review.

Published 01/06/2011    Last updated 14/04/2021

Board minutes - April 2011 (pdf) 

Published 13/04/2011    Last updated 24/09/2019

Board minutes - March 2011 (pdf) 

Published 16/03/2011    Last updated 24/09/2019

Ombudsman News issue 92 (pdf) 

We look at disputes about how insurance claims are settled and share a snapshot of our complaint figures for the third quarter of the 2010/2011 financial year.

Published 01/02/2011    Last updated 14/04/2021