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Board minutes - February 2010 (pdf) 

Published 02/02/2010    Last updated 24/09/2019

Ombudsman News issue 83 (pdf) 

We look at complaints involving people who are in financial difficulties and insurance disputes concerning domestic plumbing and heating emergencies.

Published 01/02/2010    Last updated 14/04/2021

Plans and budget consultation 2009/2010 (pdf) 

Published 02/01/2010    Last updated 06/07/2023

Board minutes - December 2009 (pdf) 

Published 17/12/2009    Last updated 24/09/2019

Board minutes - November 2009 (pdf) 

Published 20/11/2009    Last updated 24/09/2019

Board minutes - September 2009 (pdf) 

Published 16/09/2009    Last updated 24/09/2019

Ombudsman News issue 79 (pdf) 

We look at complaints involving car finance and motor insurance complaints about the quality of repairs and the non-disclosure of vehicle modifications.

Published 01/09/2009    Last updated 18/03/2021

Board minutes - June 2009 (pdf) 

Published 17/06/2009    Last updated 24/09/2019

Our plans for the year ahead 2008/2009 (pdf) 

Published 16/04/2009    Last updated 24/09/2019

Ombudsman News issue 76 (pdf) 

We look at complaints about travel insurance and share a selection of recent case studies involving the transfer of money abroad - and associated currency exchange.

Published 01/03/2009    Last updated 26/04/2021